Grievance Resolution

For General Student Support Services, please visit the Office of Student Affairs.

Stony Brook University is a member of the National Council for State Authorization Reciprocity Agreements (NC-SARA) and follows the complaint resolution policies and procedures outlined within the SARA Policy Manual and summarized on the NC-SARA website.

Consumer protection complaints resulting from distance education courses, activities, and operations may be submitted to the appropriate contact below for investigation and resolution.

Grievance Contacts by Course Type

If a student is dissatisfied with the campus-based resolution, a concern may be submitted to System Administration of the State University of New York as outlined in SUNY Student Concerns. If still not satisfied, a complaint may be submitted - within two years of the incident - to the New York State Education Department as outlined on the NYSED website.

Please note: This does not include complaints related to grades or student conduct violations, both of which are to be fully addressed via campus processes and are not subject to NC-SARA complaint resolution procedures.